TERMS OF SERVICE
Welcome to the website of GSM MedSpa (“GSM MedSpa,” “we,” “our,” or “us”).
By accessing, browsing, booking appointments through, purchasing products from, or otherwise using this website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, please do not use this website.
1. Website Purpose
This website is intended to provide:
• Educational information regarding medical aesthetic treatments
• Information regarding skincare products and wellness services
• Appointment booking and consultation requests
• Online product purchases through Skin Apothecary
• Communication regarding promotions, events, and educational content
This website is intended for users located in Canada.
2. Medical Disclaimer
Content on this website is provided for informational and educational purposes only and does not constitute medical advice, diagnosis, treatment, or the establishment of a nurse-patient, physician-patient, or other healthcare provider relationship.
Treatment recommendations must be made during an in-person or virtual consultation with a qualified healthcare professional.
Results from aesthetic procedures vary between individuals and are not guaranteed.
3. Eligibility
By using this website, you confirm that:
• You are at least the age of majority in your jurisdiction, or otherwise legally able to consent to services;
• Any information you provide is accurate and complete;
• You will use this website only for lawful purposes.
4. Appointment Requests and Booking Policies
Submitting an appointment request through this website does not guarantee a confirmed appointment.
Appointments are confirmed only after direct communication and confirmation from GSM MedSpa.
By booking with GSM MedSpa, you acknowledge and agree to our clinic policies, including:
• A minimum of 24 hours’ notice is required for cancellations or rescheduling;
• Missed appointments or late cancellations may be subject to a $150 administrative fee;
• Certain services may require deposits, consultation fees, or prepayment;
• Deposits and promotional purchases may be non-refundable unless otherwise stated.
5. Product Purchases
Products purchased through Skin Apothecary are subject to availability.
We reserve the right to:
• Limit quantities;
• Refuse or cancel orders;
• Correct pricing errors;
• Discontinue products without notice.
Unless required by law, opened skincare, cosmetic, or personal-use products are non-refundable.
Shipping timelines are estimates only and not guaranteed.
6. Payment Terms
All prices are listed in Canadian Dollars unless otherwise stated.
Applicable taxes, including HST, may apply.
Payment must be received in full prior to shipment of products or performance of certain services.
We reserve the right to suspend services or orders where payment is incomplete or disputed.
7. Intellectual Property
All content on this website, including:
• Logos
• Branding
• Photographs
• Videos
• Treatment protocols
• Educational materials
• Text, graphics, layouts, and designs
are the exclusive property of GSM MedSpa unless otherwise noted.
No content may be copied, reproduced, distributed, republished, modified, or used commercially without prior written permission.
8. Before-and-After Images
Before-and-after photographs shown on this website represent actual patients who have provided consent where required.
Individual results vary.
These images are intended for educational and illustrative purposes only and do not guarantee similar outcomes.
9. User Conduct
You agree not to:
• Use this website for fraudulent or unlawful purposes;
• Attempt unauthorized access to our systems;
• Upload malicious software or code;
• Interfere with website functionality;
• Misrepresent your identity;
• Copy, scrape, or commercially exploit website content.
10. Third-Party Links
This website may contain links to third-party websites, platforms, or social media channels.
We are not responsible for the content, security, privacy practices, or availability of third-party websites.
11. Limitation of Liability
To the fullest extent permitted by law, GSM MedSpa, its directors, medical advisors, nurses, employees, contractors, and affiliates shall not be liable for:
• Direct or indirect damages;
• Lost profits;
• Business interruption;
• Data loss;
• Technical interruptions;
• Reliance on website content;
• Allergic reactions, product misuse, or treatment outcomes.
Use of this website is at your own risk.
12. No Guarantee of Results
Medical aesthetic treatments, skincare products, wellness services, and medical weight management programs may produce different outcomes based on individual anatomy, biology, lifestyle, adherence, and medical history.
No guarantees, warranties, or promises of specific outcomes are made.
13. Indemnification
You agree to indemnify and hold harmless GSM MedSpa, its staff, contractors, medical director, affiliates, and partners from any claims, losses, damages, liabilities, or expenses arising from your use of this website or violation of these Terms.
14. Website Availability
We do not guarantee uninterrupted access to this website.
We reserve the right to:
• Modify content;
• Suspend services;
• Update pricing;
• Remove promotions;
• Restrict access without notice.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.
MEDICAL DISCLAIMER
Effective Date: May 4, 2026
The information provided on this website by GSM MedSpa, including but not limited to text, graphics, photographs, videos, blog content, treatment descriptions, educational resources, product recommendations, and before-and-after images, is provided for informational and educational purposes only.
Nothing contained on this website is intended to:
• Constitute medical advice
• Establish a nurse-patient, physician-patient, or other healthcare provider relationship
• Diagnose, treat, cure, or prevent any medical condition
• Replace consultation with a qualified healthcare professional
All medical aesthetic procedures, skincare recommendations, wellness services, and weight management programs offered by GSM MedSpa require individualized assessment, clinical judgment, and informed consent.
Individual treatment outcomes vary based on factors including:
• Medical history
• Age
• Skin quality
• Anatomy
• Genetics
• Lifestyle factors
• Medication use
• Compliance with pre- and post-treatment instructions
No guarantee, warranty, or representation is made regarding specific outcomes.
Before-and-after images displayed on this website represent actual patients who have provided consent where applicable. Results shown are illustrative only and do not guarantee similar results.
Statements regarding products sold through Skin Apothecary have not necessarily been evaluated by Health Canada unless expressly stated.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
Use of this website constitutes acknowledgment and acceptance of this disclaimer.
SHIPPING & RETURNS POLICY
Effective Date: May 4, 2026
This Shipping and Returns Policy applies to all purchases made through Skin Apothecary, operated by GSM MedSpa.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends, holidays, or promotional periods.
Processing times may vary based on product availability.
We reserve the right to delay shipment where order verification is required.
Shipping
We currently ship within Canada unless otherwise stated.
Shipping rates are calculated at checkout.
Delivery estimates are provided by the carrier and are not guaranteed.
GSM MedSpa is not responsible for delays caused by:
• Courier disruptions
• Weather events
• Customs delays
• Incorrect shipping information provided by the customer
• Carrier operational issues
Risk of loss transfers to the purchaser once the order has been transferred to the carrier.
Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate at checkout.
Additional shipping charges may apply if an order must be reshipped due to incorrect information.
Returns
Due to the nature of medical-grade skincare, cosmetics, and personal care products, all sales are final unless otherwise required by law.
For safety, hygiene, and product integrity reasons, we do not accept returns on:
• Opened products
• Used products
• Promotional items
• Gift cards
• Clearance items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing:
info@gsmmedspa.com
Please include:
• Order number
• Photographs of packaging and product
• Description of issue
Claims submitted outside of this timeframe may not be eligible for review.
Refunds
Approved refunds, if applicable, will be issued to the original payment method.
Shipping charges are non-refundable unless required by law.
ACCESSIBILITY STATEMENT
Effective Date: May 4, 2026
GSM MedSpa is committed to providing an accessible and inclusive digital experience for all users.
We strive to align our website with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG).
If you experience difficulty accessing any content, features, or functionality on this website, please contact us:
Email: info@gsmmedspa.com
Phone: (905) 903-8777
We welcome feedback and will make reasonable efforts to improve accessibility.
COOKIE NOTICE
This website operated by GSM MedSpa uses cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Measure advertising effectiveness
• Remember user preferences
• Improve user experience
By continuing to browse this website, you consent to our use of cookies unless disabled through your browser settings.
Third-party services such as Google Analytics, advertising platforms, and social media integrations may also use cookies in accordance with their own privacy policies.
You may disable cookies through your browser settings at any time.
For more information, please review our Privacy Policy.
